Frequently asked questions to help you buy a voucher, a gift box or an item - COLLECTION BARBOSSI
Are gift boxes sent immediately after purchase?
Votre coffret cadeau est envoyé immédiatement après l'achat au format numérique, ce qui permet au bénéficiaire de réserver ses dates auprès de l'établissement COLLECTION BARBOSSI.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website or offer them immediately in digital format. The gift boxes are available for purchase on-site at the COLLECTION BARBOSSI establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, check the 'Hide the amount' option when placing your order at COLLECTION BARBOSSI.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
Vous pouvez choisir d'envoyer votre coffret cadeau par email, par courrier ou de le retirer sur place lors de votre commande. L'envoi numérique est immédiat, tandis que le courrier et le retrait sur place sont soumis aux conditions de l'établissement COLLECTION BARBOSSI.
Can I buy multiple gift boxes online for different people?
Vous pouvez tout à fait acheter plusieurs coffrets cadeaux en ligne pour des bénéficiaires différents. Chaque coffret sera personnalisé selon vos souhaits, pour une expérience unique chez COLLECTION BARBOSSI.
How do I create a group fund and invite people?
Pour créer une cagnotte et offrir un coffret cadeau COLLECTION BARBOSSI, sélectionnez l'option dédiée lors de votre achat et invitez des participants par email ou partage de lien. Les participants pourront contribuer à la cagnotte et vous recevrez un bon cadeau numérique à offrir.
How can I choose the amount for a gift card?
Chez COLLECTION BARBOSSI, le montant du chèque cadeau est fixé par les coffrets disponibles. Vous pouvez choisir celui qui correspond à votre budget parmi nos offres.
How can I log in to my account?
To access your COLLECTION BARBOSSI account, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
Pour vider votre panier, rendez-vous en haut à droite de la page et cliquez sur l'icône du panier, puis sur le bouton 'Vider le panier' chez COLLECTION BARBOSSI.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to several people. Take advantage of this opportunity to make your loved ones happy with the unique experiences of COLLECTION BARBOSSI.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our COLLECTION BARBOSSI website.
How do I purchase or give a gift box?
Pour offrir un coffret cadeau COLLECTION BARBOSSI, sélectionnez l'expérience qui vous plaît, ajoutez-la à votre panier et finalisez votre commande en ligne. Vous pouvez personnaliser votre coffret avec un message avant de l'offrir.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our COLLECTION BARBOSSI gift boxes allow the recipient to freely choose among our experiences, such as a relaxing massage or a round of golf, for a custom getaway on the French Riviera.
Can I modify or cancel my order?
Les modifications ou annulations de votre commande de coffret cadeau dépendent des conditions spécifiques à chaque expérience proposée par COLLECTION BARBOSSI.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift set. Our team will respond within 48 business hours, with pleasure, at COLLECTION BARBOSSI.
Is the gift box customer service reachable by phone?
The customer service of COLLECTION BARBOSSI is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form.
Can I check the status of my gift box online?
You can track the status of your gift box online through your personal space on our website. Log in with the credentials received at the time of purchase to access this information COLLECTION BARBOSSI.
Is there an online chat available for questions about gift boxes?
An online chat is available on the COLLECTION BARBOSSI website to answer your questions about gift boxes. The chat opening hours are indicated on the contact page.
Is there a dedicated customer service for gift boxes?
Our team is at your disposal for any questions regarding your gift box. You will find detailed information about the experiences offered and the terms of use on our COLLECTION BARBOSSI website.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you through the use of your COLLECTION BARBOSSI gift box. It contains clear information about validity, booking, and the experiences offered, such as massages at L'Oasis Spa or golf courses at Riviera Golf de Barbossi.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. Some boxes include spa sessions like the Vanilla & Thiaré Escape or the Breakfast and Custom Massage. Check the details of your box to see if this option is included at COLLECTION BARBOSSI.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a COLLECTION BARBOSSI gift box has access to the same services as other customers, subject to availability and the establishment's conditions.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find the descriptions of the experiences offered, such as the Évasion Vanille & Thiaré massage or the 18-hole Green-Fee & Lunch, to fully enjoy your stay at COLLECTION BARBOSSI.
Is parking included in my gift box?
Parking is not included in the Collection Barbossi gift boxes. To fully enjoy your experience, you can park near the establishment.
Is breakfast included in my gift box?
Breakfast is not included in all gift boxes. Some boxes, like the 'Breakfast and Custom Massage', include a sweet and savory buffet at the Bistrot de L'Oasis. Check the details of your box to confirm the services included at COLLECTION BARBOSSI.
Is special attention given to the recipient of a gift box?
At COLLECTION BARBOSSI, the recipient of a gift box is given special attention, particularly when booking their stay or experience dates. The establishment is committed to offering an exceptional moment, in harmony with the Mediterranean art of living that characterizes the Domaine de Barbossi.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink depends on the specific conditions of your gift box. The experiences offered by COLLECTION BARBOSSI often include a welcome drink, but it is recommended to check the details of your box to be sure.
Should we bring towels to the Spa?
The towels are provided by the Spa de l'Ermitage de L'Oasis, you don't need to bring any. Fully enjoy your moment of relaxation at COLLECTION BARBOSSI.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. The boxes are available online and can be sent immediately in digital format. Enjoy the art of French living with the unique experiences offered by COLLECTION BARBOSSI.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple COLLECTION BARBOSSI gift boxes and send them directly to your clients, either in digital or paper format. The COLLECTION BARBOSSI gift boxes are customizable and available for immediate dispatch.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at COLLECTION BARBOSSI.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and personalized solutions for employee committees, with preferential rates and customization options tailored to your needs, at COLLECTION BARBOSSI.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address associated with your gift box will be updated according to COLLECTION BARBOSSI's terms.
How can I leave a review for my gift box?
To share your experience with a gift box, log in to your customer account and leave a review. Your feedback is valuable to COLLECTION BARBOSSI.
How can I contact the store?
Information and general conditions for our gift boxes are available directly on our website. The opening hours and contact details of the establishment are also indicated on the COLLECTION BARBOSSI contact page.
Is there a dress code for the gift box?
The dress code for the experiences offered by COLLECTION BARBOSSI depends on the chosen establishment. For the Riviera Golf de Barbossi, sporty attire is recommended, while for the restaurants, smart casual is appreciated. Enjoy your experience at COLLECTION BARBOSSI to the fullest.
From what age can I get a treatment?
The treatments offered by COLLECTION BARBOSSI are available starting from age 16, except for specific services that mention otherwise.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is recommended to book in advance at the COLLECTION BARBOSSI establishment.
How can one access the hotel from the airport?
To get to the Ermitage de L'Oasis hotel from the airport, you can choose a taxi transfer or rent a car. The COLLECTION BARBOSSI establishment is located in Mandelieu-La Napoule, on the French Riviera, approximately 30 minutes from Nice Airport.
Is the establishment accessible to people with reduced mobility?
The accessibility of our establishments for people with reduced mobility is designed to offer an enjoyable stay for everyone. The Domaine de Barbossi, with its various houses, provides adapted facilities to facilitate access and comfort for all. Enjoy the art of living at Collection Barbossi.
Are pets allowed in the establishment?
The pet acceptance policy depends on the conditions of the COLLECTION BARBOSSI establishment. We invite you to check the terms directly when making your reservation.
Where can I find the menus?
The menus of our partner restaurants are available on the detailed gift box pages or directly on the establishment's website. There, you will find the gourmet options offered by COLLECTION BARBOSSI.
What are the hours of operation?
The opening hours of our establishments vary depending on the services and the seasons. To make the most of your experience, we recommend checking the specific opening hours of the Hôtel Ermitage de L'Oasis or the Riviera Golf de Barbossi on our COLLECTION BARBOSSI website.
Is there parking available near the establishment?
The availability of parking near the COLLECTION BARBOSSI establishment depends on the chosen experience. Hôtel Ermitage de L'Oasis**** & Spa, located in Mandelieu-La Napoule, offers an idyllic setting between the Mediterranean and the Massif de L'Estérel, with suitable parking options.
What are the delivery methods for gift boxes/vouchers?
COLLECTION BARBOSSI gift boxes are sent immediately in digital format by email. The lucky recipient can then book their dates with the establishment and enjoy their experience.
Is postal delivery offered?
We offer postal delivery of our gift boxes for quick and secure shipping. Delivery times and conditions vary depending on the establishment chosen, with immediate digital delivery for flexible use at COLLECTION BARBOSSI.
In addition to gift boxes, is it possible to order or have items delivered?
At COLLECTION BARBOSSI, we offer only gift boxes for hotel-restaurant experiences. For additional items, the conditions depend on the chosen establishment.
Is the gift box available in physical format?
COLLECTION BARBOSSI gift boxes are available in physical format, but you can also opt for a digital version for immediate delivery.
Is the box presented in a neat packaging?
The COLLECTION BARBOSSI gift sets are presented in a carefully crafted and elegant packaging, ready to give for a luxurious and relaxing experience on the French Riviera.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box from COLLECTION BARBOSSI, which will be sent via email for immediate redemption.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order on our website. The delivery is immediate in digital format, and shipping costs are included in your purchase at COLLECTION BARBOSSI.
Do you deliver gift boxes internationally?
COLLECTION BARBOSSI gift boxes are delivered internationally, with varying shipping costs and delivery times depending on the destination. You can offer a unique experience between the Mediterranean and the Massif de L'Estérel with our gift boxes, available at the best price directly from our official store.
What are the delivery times for gift boxes by mail?
COLLECTION BARBOSSI gift boxes are shipped within 24 to 48 hours after the order. Delivery times then depend on the chosen destination, with delivery usually made within 2 to 5 business days in metropolitan France. The boxes are sent in digital format, allowing immediate use by the beneficiary.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The Collection Barbossi gift boxes are sent in digital format and are immediately available to the recipient, who can then book their dates at the COLLECTION BARBOSSI establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their dates at the COLLECTION BARBOSSI establishment.
How can I track my order?
You can track your order by logging into your account on our website. All our gift boxes are sent in digital format and are valid for a reservation at the COLLECTION BARBOSSI establishment.
Can I receive my gift box by email or mail?
At COLLECTION BARBOSSI, you can choose to receive your gift box by email or by mail, whichever you prefer. The digital format is sent immediately, and you get the best price by purchasing directly from our official store.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is immediate, as it is sent in digital format. You can thus offer it without waiting to your loved one, who can book their dates at the COLLECTION BARBOSSI establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of the COLLECTION BARBOSSI establishment.
Can my gift box be extended if not used?
The extension of your Collection Barbossi gift box depends on the establishment's conditions. Beneficiaries can book their dates directly with the establishment to enjoy their experience.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the COLLECTION BARBOSSI establishment. You can enjoy various experiences, such as spa massages, golf green fees, or lunches in our restaurants.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions you accepted when purchasing. For the exact terms, refer to the general terms and conditions of your COLLECTION BARBOSSI gift box.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a Collection Barbossi gift box depends on the availability and conditions of the establishment. You can directly book your dates with the establishment to enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box depends on the conditions of the COLLECTION BARBOSSI establishment. It is important to check these conditions when making your reservation to plan your stay with peace of mind.
Is it possible to reschedule without fees with a gift box?
Postponing the date of an experience offered with a Collection Barbossi gift box is possible depending on the establishment's availability. Specific terms are indicated upon reservation within our Collection Barbossi domain.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift check. You can use it to book an experience at our establishment COLLECTION BARBOSSI.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, COLLECTION BARBOSSI offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers and delight your loved ones with a unique experience on the French Riviera.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Chez COLLECTION BARBOSSI, nos coffrets cadeaux s'adaptent à toutes les occasions, des anniversaires aux événements entre amis comme les EVJF ou EVG. Vous pouvez offrir à plusieurs une expérience unique, comme un déjeuner au restaurant L'Arbre Jaune ou une journée de golf au Riviera Golf de Barbossi.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by COLLECTION BARBOSSI are official and guaranteed without intermediaries. You benefit from the best price by purchasing directly from the establishment, with secure payment and immediate digital delivery.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the COLLECTION BARBOSSI gift boxes are identical to those offered on-site by the establishment. You can offer a variety of experiences such as massages, golf green fees, or lunches in our restaurants, depending on the options chosen. Enjoy the art of French living with COLLECTION BARBOSSI.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the COLLECTION BARBOSSI establishment. You can opt for a massage instead of a facial treatment, subject to reservation conditions.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at COLLECTION BARBOSSI.
Is online payment secure?
Online payment is secure on our COLLECTION BARBOSSI platform, ensuring the protection of your banking data when purchasing your gift box.
Is payment via group or shared payment possible?
For the moment, payment via group or shared funds is not available at COLLECTION BARBOSSI. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The COLLECTION BARBOSSI gift boxes are specially designed to offer unique experiences, such as relaxing massages, golf courses, or gourmet meals in our establishments on the French Riviera. Each box allows you to enjoy a getaway or an activity in our domain, between the Mediterranean and the Massif de L'Estérel.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at COLLECTION BARBOSSI.
Is the payment deducted immediately upon ordering?
Le paiement de votre coffret cadeau est débité immédiatement lors de la commande, avec un envoi numérique immédiat pour offrir un moment de détente ou de plaisir chez COLLECTION BARBOSSI.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Les entreprises peuvent régler par virement ou mandat administratif pour leurs achats de coffrets cadeaux chez COLLECTION BARBOSSI.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At COLLECTION BARBOSSI, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your COLLECTION BARBOSSI customer account. There, you will find all the necessary information regarding your gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Chez COLLECTION BARBOSSI, vous pouvez régler votre coffret cadeau par carte bancaire, PayPal, Apple Pay ou Google Pay, pour un paiement sécurisé et immédiat.
Can I receive an invoice after my purchase?
After purchasing a gift set, you will receive an invoice by email. You can also view it in your customer account on the COLLECTION BARBOSSI website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. All payments are secure and processed directly with COLLECTION BARBOSSI.
Can a promotional code be used?
You can use a promotional code when purchasing your COLLECTION BARBOSSI gift set. Check its validity and usage in the terms and conditions of our website.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift set, we accept payments by credit card, PayPal, and bank transfer. You thus benefit from a secure payment directly to the COLLECTION BARBOSSI establishment.
Do you accept vacation checks?
Vacation vouchers are accepted according to the conditions of the chosen establishment. You can check the payment methods on the product sheet of your COLLECTION BARBOSSI gift box.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with the COLLECTION BARBOSSI gift box.
Can we add options to your gift box offers?
COLLECTION BARBOSSI gift boxes can be customized according to the available options for each experience offered.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, COLLECTION BARBOSSI offers premium packaging options when you place your order online.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. The Collection Barbossi gift boxes offer a unique experience on the French Riviera, combining relaxation, gastronomy, and sports activities, for a memorable touch to your gift.
How do I request a refund for a gift box purchased online?
For a refund of your gift set, have your order number and purchase conditions ready. Refunds are subject to the terms of COLLECTION BARBOSSI.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability. At COLLECTION BARBOSSI, we ensure that your experience is pleasant and hassle-free.
Can partially used gift boxes be refunded?
Partially used gift sets cannot be refunded at COLLECTION BARBOSSI.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Collection Barbossi gift box for another of equal or greater value, subject to the terms of use. The boxes are customizable and you get the best rate by purchasing directly from the COLLECTION BARBOSSI establishment.
Does the right of withdrawal apply to the purchase of a gift box?
Purchasing a gift box from COLLECTION BARBOSSI does not benefit from the right of withdrawal, as it is a service provision. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of COLLECTION BARBOSSI.
What should I do if the received box is damaged or contains an error?
Your COLLECTION BARBOSSI gift box is protected by our warranties. In case of damage or error, we invite you to provide us with a photo of the concerned box for a quick handling according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from the COLLECTION BARBOSSI are non-refundable after purchase. We invite you to carefully choose the experience that will please your loved one, within our establishment COLLECTION BARBOSSI.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use their gift box before the expiration date, it will no longer be usable. We recommend checking the establishment's conditions to know any possible extension options, at our establishment COLLECTION BARBOSSI.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the COLLECTION BARBOSSI establishment.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on it. You can book your dates directly with the COLLECTION BARBOSSI establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for a COLLECTION BARBOSSI gift box are 14 days from the date of receipt of your request, subject to the general terms and conditions of sale.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Collection Barbossi gift boxes are neither exchangeable nor refundable. The general terms and conditions specify the conditions of use for these COLLECTION BARBOSSI boxes.
Are there any dates excluded for gift boxes?
Some dates may be excluded for COLLECTION BARBOSSI gift boxes. To fully enjoy your experience, check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation of your gift box at COLLECTION BARBOSSI depends on the establishment's availability. To fully enjoy your experience, we recommend booking as soon as possible.
I've lost my password to log into my account, what can I do?
To retrieve your password, click on the 'Forgot Password' link on the login page. You will receive an email to create a new one, and thus access your COLLECTION BARBOSSI account.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have the number that appears on it ready. This number is required to validate your reservation at COLLECTION BARBOSSI.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the COLLECTION BARBOSSI establishment. To enjoy it fully, book your dates directly with the establishment.
Can I use my gift box on holidays?
The COLLECTION BARBOSSI gift boxes can be used on public holidays depending on the establishment's availability. To make the most of them, it is advisable to book in advance at COLLECTION BARBOSSI.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the establishment's availability. You can book your dates directly with the Hôtel Ermitage de L'Oasis**** & Spa or the Riviera Golf de Barbossi, depending on your gift box choice, to fully enjoy your COLLECTION BARBOSSI experience.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the chosen establishment within the Collection Barbossi. The booking terms are specified in the general terms and conditions of your COLLECTION BARBOSSI gift box.
Can I make a reservation by phone with my gift box?
Telephone reservation with a gift box is possible according to the conditions of the chosen establishment within the COLLECTION BARBOSSI domain.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible according to the conditions of the COLLECTION BARBOSSI establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the COLLECTION BARBOSSI establishment.
Does my gift box cover the entire service?
Your COLLECTION BARBOSSI gift box covers the service mentioned on your exchange voucher. Any additional supplements or extra options are at your own expense. Check the establishment's conditions for more details.
Is my gift box personalized?
Your Collection Barbossi gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. It cannot be modified afterwards, but you can fully enjoy it for a unique experience in our establishment.
Can my gift box be used all at once?
Yes, your Collection Barbossi gift box can be used in a single instance. Check the establishment's conditions to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your Collection Barbossi gift box is valid in several establishments within the domain, including the Hôtel Ermitage de L'Oasis**** & Spa, the Riviera Golf de Barbossi, and the Country Club de Barbossi. You can thus enjoy various experiences, such as spa massages, golf games, or meals in our restaurants, according to your choice and the availability of each establishment COLLECTION BARBOSSI.
Is my gift box valid in only one establishment?
Your Collection Barbossi gift box is valid in several establishments within the Domaine de Barbossi, including the Hôtel Ermitage de L'Oasis**** & Spa, the Riviera Golf de Barbossi, and the Country Club de Barbossi. You can enjoy various experiences, such as spa massages, golf games, or meals in our restaurants, depending on the gift box chosen at Collection Barbossi.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your stay is possible depending on availability and the establishment's conditions. Upgrade options may include more spacious rooms or additional amenities, such as spa access or specific activities. Enjoy your experience at our COLLECTION BARBOSSI establishment.
Can someone else use my gift box?
The gift box you have received is strictly personal and can only be used by yourself. It allows you to enjoy a unique experience within our COLLECTION BARBOSSI establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the conditions of the COLLECTION BARBOSSI establishment.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at Hôtel Ermitage de L'Oasis**** & Spa, according to the conditions of the COLLECTION BARBOSSI establishment.
Do you accept pets?
The presence of pets in our establishments depends on the specific conditions of each COLLECTION BARBOSSI hotel or restaurant.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your personal account on our website and follow the instructions. You will be able to choose your dates directly with the COLLECTION BARBOSSI establishment.
Do I need to create a customer account to purchase a gift box?
To use your gift box, you do not need to create a customer account. You can directly book your dates with the COLLECTION BARBOSSI establishment.
Is my gift card divisible? Can I use it multiple times?
Using your gift box in multiple occasions depends on the availability and conditions of the establishment. You can enjoy your services at your own pace, by booking directly with COLLECTION BARBOSSI.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel Ermitage de L'Oasis**** & Spa depend on availability and reservation conditions. To fully enjoy your stay, check this information when making your reservation with COLLECTION BARBOSSI.
What services are included in a gift certificate?
The services included in your COLLECTION BARBOSSI gift box depend on the chosen experience. You can enjoy massages, green fees, lunches, or other exceptional moments depending on the selected box.
What is the difference between a gift box and a free amount voucher?
A gift box from COLLECTION BARBOSSI allows you to choose from wellness, gastronomic, or sports experiences, while an open amount voucher gives you the freedom to pay for a service of your choice up to the indicated amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to enjoy the art de vivre signed Collection Barbossi.
How do I use a gift box during booking?
To use your Collection Barbossi gift box, book directly with the establishment by mentioning your unique code. Specific conditions are detailed at the time of purchase and vary according to the chosen experience.
Can the gift box be transferred to a third party?
The COLLECTION BARBOSSI gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Collection Barbossi gift box is possible according to the conditions specified at the time of purchase, in our COLLECTION BARBOSSI establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment COLLECTION BARBOSSI.
What is the validity period of a gift box?
The COLLECTION BARBOSSI gift boxes are valid for 1 to 3 years depending on the chosen experience. This duration allows the lucky recipient to fully enjoy their moment of relaxation or pleasure at our COLLECTION BARBOSSI establishment.
Are children allowed?
Children are welcome in our COLLECTION BARBOSSI establishments, but we invite you to check the specific conditions of the hotel-restaurant chosen for your gift box.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient can use their gift box for one or more services offered by COLLECTION BARBOSSI. If the amount of the services is less than the value of the gift box, the remaining balance will not be refunded. Conversely, if the recipient wishes to benefit from a service whose amount exceeds the value of the gift box, they will have to pay the difference directly to the establishment.
Is the spa access private?
Access to the spa at Hôtel Ermitage de L'Oasis depends on the conditions of the chosen gift box. This spa, located in a charming hotel overlooking the Riou, offers personalized rituals for absolute relaxation, in our COLLECTION BARBOSSI establishment.
What types of gift boxes do you offer?
We offer gift boxes for wellness experiences, golf initiations, stays in charming hotels, and gourmet moments. These boxes include massages, green fees, lunches, and stays at the Hôtel Ermitage de L'Oasis**** & Spa. Discover our offers for exceptional moments on the French Riviera with COLLECTION BARBOSSI.